Welcome to Artisan Bangla. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.
1. General Information
Artisan Bangla operates as an online marketplace offering handcrafted, eco‑friendly products made by artisans across Bangladesh. By using our website, you confirm that you are at least 18 years old or using the site under the supervision of a guardian.
2. Product Information
We strive to display accurate product descriptions, images, and details. However:
- Handmade items may have slight variations in color, texture, or size
- Natural materials may differ from batch to batch
- These variations are not considered defects
Artisan Bangla reserves the right to update product information at any time.
3. Pricing & Payment
- All prices are listed in Bangladeshi Taka (BDT) unless stated otherwise
- Prices may change without prior notice
- Payments must be completed through the available secure payment methods on our website
Orders are confirmed only after successful payment.
4. Shipping & Delivery
- Delivery timelines may vary depending on location and courier availability
- Shipping charges (if applicable) will be shown at checkout
- Artisan Bangla is not responsible for delays caused by courier services, natural events, or unforeseen circumstances
5. Return & Refund Policy
Our return policy is simple and fair:
- Returns are accepted within 3 days of receiving the product
- Returns are only applicable for damaged, defective, or incorrect items
- Change of mind is not accepted
- Customers must pay the return shipment/courier cost
- Refunds are processed after inspection of the returned item
For full details, please refer to our Return Policy page.
6. Order Cancellation
You may request cancellation before the order is shipped.
Once shipped, cancellation is no longer possible.
Artisan Bangla reserves the right to cancel any order due to:
- Stock unavailability
- Payment issues
- Suspicious or fraudulent activity
7. Intellectual Property
All content on this website — including text, images, graphics, logos, and product designs — is the property of Artisan Bangla or its partners.
Unauthorized use, reproduction, or distribution is strictly prohibited.
8. User Resposibilities
By using our website, you agree not to:
- Engage in fraudulent activities
- Misuse the website or attempt unauthorized access
- Copy or redistribute website content without permission
9. Privacy & Data Protection
We respect your privacy and protect your personal information.
Any data collected during browsing or purchasing is used solely for order processing, customer support, and service improvement.
10. Limitation of Liability
Artisan Bangla is not liable for:
- Losses caused by courier delays
- Misuse of products after delivery
- Minor variations in handmade items
Our liability is limited to the value of the purchased product.
11. Changes to Terms
Artisan Bangla may update these Terms & Conditions at any time.
Continued use of the website indicates acceptance of the updated terms.
12. Contact Information
For questions or support, please reach out to our customer service team. Email Us: contact@artisanbangla.com